Dunkin' Donuts

Anonymous Dec 11, 2017 at 12:42AM

To be honest I do not write reviews on places often, if ever at all. But this location is almost ridiculous. This is the only drive thru between my house and the freeway, so for rushed mornings this is the only convenient place for me to grab a quick breakfast. I go through this drive though about 5x a week.. and order the exact same thing every morning. Medium iced coffee and a bacon egg and cheese on a croissant. Total comes out to right around $8. It seems every other week the people working at this location get my order wrong. Instead of a croissant they give a bagel or an English muffin (and in my opinion both of those options are so bland they are inedible). For a FIVE dollar breakfast sandwich... I would expect them to get it right, especially since there are only about five options of sandwiches on the menu. I have mentioned this to the employees and still nothing has changed.

After this morning I’ve decided I will not be attending this location anymore. I am not here to get free things, I am simply writing this review to wake up the owner on the customer service they are lacking. Which is also very evident from other reviews I have read about this location. Coming from a customer you are losing who annually spends around $420 at this location, I hope that’s enough for you to finally do something about it.

Also, what’s up with taking all the good breakfast sandwiches off the menu? First the link sausage and now the big n toasted?! Come on guys... going way down hill here.

Anonymous Oct 21, 2017 at 1:34AM

Not as nice as the newer one on Higley.. but still a great place to grab coffee a d bring the kids ... Our kids love it, not a hard sell

Anonymous Oct 12, 2017 at 10:44PM

Here's the deal. I don't write reviews because I want free stuff and I'm very patient before I feel it necessary to write a negative review. But if you are somebody that likes your morning coffee in a very particular manner this just simply isn't the location for you. The first picture shown below was taken this morning at this location. Every morning before work I order a large cold brew with 1 cream, 1 sugar, and 2 pumpkin(Basic B I know). But I order it like that for 2 reasons. One, I like the taste of the coffee And two, like many other people a ton of coffee Creamer doesn't sit very well.. Every morning that I stop by the location near my home my order comes out screwed up. Always having way more creamer then I ask for. So much so, creamer is all I taste and it awful. Now you'll notice a second picture of a different cup of coffee. No.. I did not ask for them to remake my coffee. What I decided to do was stop by a different location near my work in North Scottsdale and order the exact same thing. Notice there 2 major differences between the 2 pictures.. The color difference is night and day. The original cup has so much Creamer it's virtually white. While the 2nd cup is much more brown in color from the coffee. And you should be able to easily notice the other major difference.. The location that knows what they're doing actually writes on the cup exactly what I want that way it ensures the person making the order gets it right to first time! If anyone in North Scottdale sees this, go to store 348404 off of raintree and the 101. They know what they are doing. Anyone in the south Chandler area.. Avoid store 349739 off McQueen and Riggs like the plague. I'm done going there.

Anonymous Jul 30, 2017 at 5:21AM

Friendly service. Drive thru.

Anonymous May 29, 2017 at 1:05AM

Great service with delicious selections! 🤣

Anonymous May 5, 2017 at 5:03AM

If I could give zero stars I would. I love Dunkin coffee and normally have great experiences to share. Today when I went to place my order for our office, the manager on duty was too distracted by her teenage friends and their drama (they were all hanging out there) so she really paid no mind to my requests... She acted like making my coffee was an inconvenience to her and the other employee left from behind the counter to go hang out while she rushed through making my order so she too could join their gossip. Coffee was disappointing, service made it 10x worse. I ordered 3 drinks and they were left on the counter for me... I asked for a drink holder and she just threw one on the counter. I will drive out of my way to another Dunkin from now on.

Anonymous Feb 26, 2017 at 4:01AM

They have a variety of donuts at this location. Their flavored iced coffee is a little sweet so if you prefer ask for half shot. I'll go back again.

Anonymous Jan 31, 2017 at 8:47AM

Clean bathroom. Clean tables. Great service.

Anonymous Nov 29, 2016 at 10:06PM

Friendly staff and good coffee

Anonymous May 28, 2016 at 1:39AM

I just love yous Dunkin Donuts taste so delicious

Anonymous May 18, 2016 at 4:04AM

They make damn good coffee, cute people, and always smiling in the morning

Anonymous Feb 3, 2016 at 10:18PM

Horid customer service, always out of products. I feel misleading giving it one star! I'm hopeful this franchise owner wakes up and hires some new employees, but until he does ill avoid this place.