Dunkin' Donuts

Anonymous Dec 11, 2017 at 8:26AM

Purchased coffee and donuts. Went inside because cdrive thru was backed up. Staff completed order efficiently and courteously.

Anonymous Nov 7, 2017 at 11:44PM

I will NEVER go to this location ever again. I went trough The drive-thru and I got denied because I needed to do two orders. Said I had to go in. I was already waiting 15min and it was raining. I’ve done two orders before. I called the manger the next day and she did not care what so ever. Plus every time I go there I have to wait 15min-30min in the drive-thru. Horrible Dunkin with horrible service.

Anonymous Oct 28, 2017 at 3:02AM

Tea. Was poorly made. Staff too busy to be courteous

Anonymous Oct 5, 2017 at 10:23PM

The women at the drive through window is rude and her people skills are terrible . i said hello and she said nothing and just kept staring at me with an additude . and i said thank you and she still said nothing .if your gonna work that kind of job atleast have a smile and say hello and be professional

Anonymous Sep 14, 2017 at 10:22PM

Best location in albany if you ask me.

Anonymous Aug 20, 2017 at 1:44AM

I live 3 mins from this dunkin, however, it is faster to drive to the one 15 mins from my house and order there. The service here is EXTREMELY slow. Every time it's about a 15 min wait in the drive thru.

Anonymous Jul 1, 2017 at 7:23AM

Service was great Jason was very helpful and was very nice ...im happy to see him everyday when I stop by in the evening!

Anonymous Jun 6, 2017 at 9:56PM

The service was slow. I mean it took 10-15 minutes in the drive thru for 2 things and I was the first person in line. They never even apologized for the wait. They should've offered something for free.

Anonymous Mar 23, 2017 at 2:29AM

After purchasing a cup of coffee at Dunkin' Donuts the Assistant Store Manager falsely made a claim that my car was illegally parked overnight as a reason for towing. The Store Manager Mona explained to me that they are very busy during the week and her employees do not have room for parking. What I don't understand is how you can be so busy during the operating hours of the week and still have time to identify which cars to tow to make room for employee parking.

My car was parked within a 2 hour period. My car arrived around 10:10 a.m. and was reported and then towed before noon. I verified the details of the towing company Essential Towing that the legal basis Dunkin' Donuts made for towing my car was overnight parking. When I asked the Store Manager to speak with the Assistant Store Manager who made the decision, I was provided with the answer "she isn't here today," and "she will tell you the same thing." My guess for this rash, reckless decision is desperation for staff parking. Apparently, there isn't enough parking space in the lot for their employees to find adequate parking. So instead, they have to tow customer vehicles to brute force their way into providing parking for staff.

Usually in the event prior to towing, a courtesy written notice is delivered to the owner of the vehicle. In this case, no such notice was issued. I've been a loyal customer to this store for the past year, and today my business relationship with this store has been terminated. What incurred as a $3 charge for coffee was accompanied by a $400 surcharge for towing services. This is at my own expense and without reimbursement.

I wonder if the Store Manager and Assistant Store Manager would be so eager to make that decision if that $400 was charged on their accounts. What is that—a week's paycheck for them? a biweekly paycheck for their employees? What is so egregious about their managerial decision is the fact that they blatantly lied out it; they made a false claim to expedite the towing process. They were so desperate to make room for employee parking that they were willing to lie to other people and make up excuses to justify such a decision.

When I followed up to inquire more details and contact information about the Assistant Store Manager, no information was provided. I can tell you that the Store Manager Mona most likely approved the decision and defended the actions of her Assistant Store Manager. How can you blatantly lie to my face and tell me your store is so busy but still make time during operations to find which cars to tow, especially within a 2 hour period. I'm guessing staff parking takes precedence over sales and operations of the store. I'm also assuming parking is a priority over monthly sales quotas, customer service, and store efficiency. From this experience I am questioning the credentials of management other than longevity in that store.

Upon further examination, Google and Yelp both have poorly reviews about the service of the store ranging from serving customers with unacceptable coffee products to rude service. Please have corporate and customer service take a look into this situation. It appears that there is a deeper, underlying issue that is within the operations and management of the store on 1425 Washington Avenue

Anonymous Nov 17, 2016 at 12:48AM

It's a hit or miss when it comes to good service and getting your order right.

Anonymous Aug 1, 2016 at 10:59PM

Friendly, quick service. Place was a little dark from the lighting but overall typical dunkin experience.

Anonymous Jul 25, 2016 at 9:18PM

This Dunkin' Donuts defines poor service. While I understand the need to service the Drive-thru I was not under the impression this service was at the cost of not servicing the restaurant itself. Ordering a bagel with cream cheese and an orange juice should not take over ten minutes. This will be the last time I go to this restaurant.

Anonymous Jul 17, 2016 at 11:35PM

Decent Dunkin. Conveniently located across from SUNY Albany and near several hotels.