Dunkin' Donuts

Anonymous Apr 15, 2018 at 6:54AM

I'm a DD fan. Most of them are pretty good. The one in Lord's Valley PA needs some help. They are always on the phone with family over seas. Get coffee orders wrong A LOT. Order on the go is worthless there...they don't make it until you pull up 9 times out of 10 so what is the point if you are left there waiting?? They need to get it together! Why four stars? Most I go to get it right..=)

Anonymous Mar 25, 2018 at 12:04PM

Best in Middletown, though lack of drive through is an annoyance lots of the time. To be fair this location doesn't have the ability to have a drive through due to geography.
Recommend coming here to insure order accuracy.

Anonymous Feb 11, 2018 at 4:03AM

I love the dunkin donuts coffee. So fresh every time I go there.

Anonymous Feb 5, 2018 at 9:26PM

I had gotten an iced coffee and when I had received my order in the drive through it completely was over filled to the brim. It immediately spilled on me and all over my car. THEN the cashier had the audacity to hand me one napkin and then walked away. Sad!

Anonymous Feb 1, 2018 at 9:54PM

I have been going to this location for many years as I work in the area. Today, I placed my order on the on the go app and was unable to request a grape jelly from app. When I picked up my coffee and bagel, I asked the manager if I can have a jelly. She was not very pleasant and asked me if I paid for it. I told her I did not but can pay. She said jelly cost .35 cents. I went to the cashier which was unable to find how to charge me for the jelly. It took a few minutes for her to ring me up. I then had to ask where I can get the jelly from as after I paid for it I was not given any direction or provided with the product I paid for. I will no longer be a customer to this Dunkin Donuts location. It would be of the best interest of this business to obtain employees that can provide their customers with a pleasant and respectful attitude. Customer service should be the number priority especially to the long time faithful customers.

Anonymous Sep 20, 2017 at 7:34PM

It was not pleasant. They got my order wrong and charged me for something that I did not receive.

Anonymous Aug 28, 2017 at 4:22AM

I like to meet someone I never talked to and have an awesome congratulation!

Anonymous Aug 19, 2017 at 10:02AM

2 of 2 dunkin's that have yet to mess my order up. Nice staff. No drive thru tho.

Anonymous Aug 8, 2017 at 3:53AM

Help not interested in their jobs. Customers are an inconvenience . Too bad. Drive on 211 toward Montgomery to find a very friendly D&D. Worth the 5 minute drive

Anonymous Jun 29, 2017 at 10:48PM

Love their donuts and coffee. So good! Staff is nice and quick.

Anonymous Mar 23, 2017 at 1:52PM

I always use the drive thru and there is one sweet girl who always makes my mom and I feel like we've known each other for ages. She knows our order and makes our coffee perfectly every time. Perfect way to start our morning off. Thank you for your excellent service!

Anonymous Oct 17, 2016 at 11:52AM

Who doesn't run on DD!? EVEN CONGRESSWOMAN ELIZABETH WARREN RUNS ON DD!!! This one is on their A game, fo sho!

Anonymous Oct 15, 2016 at 7:57AM

Great service! Great place to get a quick breakfast, coffee or snack.

Anonymous Oct 13, 2016 at 4:35AM

Service was great. We had a large order that was filled quickly

Anonymous Apr 28, 2016 at 2:27AM

I'm a regular to this location if you could say that, or at least I was. They have good food and drinks. I have experienced a couple of things that are less than desirable for anyone going into an establishment to get a service. The place is always busy which I guess is good for business but is kind of a mess to sit there and experience it. I've seen fights between employees and costumers, employees yelling to one another across the room, orders being screwed up and forgotten, costumers being ignored and I was personally told "You're always here" with an straight face with no intention to sound friendly or make a joke about it, which made me a little uncomfortable and reduced the times I go there. I rather spent a little more at Starbucks to get better service, better atmosphere and not being told "I'm always there" because at the end of the day, that's what you want! Your costumers to come as often as they wish. I started with 3 stars but after thinking about it at the end of the review it went down to 2.