Dunkin' Donuts

Anonymous Dec 3, 2017 at 12:52PM

I went through the drive thru and realized that my coffee was incorrect when she handed me my receipt. I asked for it to be fixed. It came out wrong a second time.

I decided to pull around to the door and go inside to have my coffee remade a third time. I stood at the counter for several minutes and waited to be acknowledged. The kid that was making food called over to his manager (that had already walked past me twice) to let him know that I needed help.

The manager came over, seemed annoyed, talked to me for a moment and then remade my coffee, very slowly. He never apologized or did any of the things that a person should do when an order is wrong.

I should have tasted my drink before leaving but I figured that a manager would be able to make it with no issues. Nope. It was STILL WRONG. Three tries, a manager and 24 minutes later (seriously... 24 minutes!) and I had a coffee that I paid more than $6 for that I couldn't drink.

Don't waste your time or your money at this location. The training is inadequate and the staff doesn't give a single you know what about doing their jobs correctly. Corporate Dunkin needs to step in and take over until the franchise owner can figure out his staffing issues.

By the way, my super difficult to make coffee order, in case you're wondering...

Large French Vanilla Iced Coffee.

Anonymous Oct 9, 2017 at 3:53AM

Counter person was great. Very helpful. Went in for a maple donut. They were out. She made us some. Delicious.

Anonymous Oct 1, 2017 at 12:24AM

So I tried to order what was plastered on every wall for the fall season; a hot cider. The girl at the counter said it was discontinued. Weird, but didn't bother me, I just ordered a pumpkin iced coffee instead. No big deal. Until I overheard the girls in the back laughing how they just didn't feel like making it. So not only did they lie, but then proceeded to screw up my other coffee by not even mixing the coffee in with the flavoring, as the pumpkin shot and sugar was all glued to the bottom. Really?! I was the only customer there! I wasn't even mean about anything 😂

Anonymous Sep 6, 2017 at 3:36AM

Come on, it's Dunkin' Donuts. This is a pretty good donut shop. It gets busy in the mornings particularly, so keep your patience about you and relax while the staff takes care of the customers.

Anonymous Aug 20, 2017 at 5:14PM

I've had multiple problems with the staff at this location. I went to the drive thru a few minutes after they open on the weekend and have been told they weren't open. I wanted espresso in my coffee but the machine was cleaning 10 minutes after they were open. I was told that it was out of their hands and there was nothing they could do. Shouldn't everything be clean and ready to go by the time you open. I've had nothing but problems with them. I'm never coming back to this Dunkin.

Anonymous May 13, 2017 at 7:48PM

Last Saturday, I went through the drive thru and ordered a drink. I left without my credit card but my infant son was asleep in the car so I didn't want to get out to get it. I parked and tried to figure out what to do. An employee walked my credit card to my car a few minutes later. What excellent service!

Anonymous Apr 3, 2017 at 9:16PM

Always packed in the morning. Service usually is pretty good and friendly.

Anonymous Nov 25, 2016 at 10:47PM

Quick service. Best dunkin to always get your order right

Anonymous Nov 19, 2016 at 8:23PM

Decent coffee. Wish there was more consistency from store to store.

Charlotte R. Oct 6, 2022 at 9:00PM

Dunkin' Donuts is an absolute gem hidden in 167 W Main St, Victor, NY 14564, USA. Their coffee is a masterpiece, and the aroma is simply enchanting. The staff is always warm and welcoming, making it my favorite place to start the day.