Romeo & Juliet'S

Anonymous Dec 11, 2017 at 9:22AM

THE WORST RESTAURANT EXPERIENCE OF OUR LIFE!

If we could give ZERO stars it would still be too high a rating.

From the beginning service was slow AND inattentive.

It took the waitress (Samantha) 20 minutes to bring over a sample of the sauce SHE OFFERED TO GET.

One of us did not get the their salad.

Thirty minutes after we ordered one of us was one informed they didn't have the item.

The food came AN HOUR AN TEN MINUTES AFTER we sat down.

One of our dinners was literally cold. When we brought this to the waitresses attention she grabbed the plate and as she rushed away said "I gotcha".

It almost fifteen minutes later and she had yet to return, offer an explanation or update.

It was then, the one who received the cold plate, asked her to take it off the bill. The waitress replied, "I DON'T KNOW WHAT YOU EXPECTED" and in a snotty way.

We then asked her to speak with the manager and her reply was, "I am the manager".

The rude, indifferent and confrontational attitude demonstrated was astounding.

In closing, only a poorly run business would such customer service train wreck in a managerial role.

Anonymous Dec 3, 2017 at 2:20AM

Delicious desserts friendly service. Very clean dininh area. Prices right on for great food.

Anonymous Sep 24, 2017 at 10:46PM

Great food and service amazing baked goods

Anonymous Sep 16, 2017 at 6:19AM

Never had a bad meal here. We love everything, especially pizza

Anonymous Sep 10, 2017 at 3:20AM

Cheap good quality food and a fun atmosphere. Fantastic pizza!

Anonymous Sep 7, 2017 at 6:22PM

Yummmy food. Generous portions. Friendly staff. Always a pleasure.

Anonymous Jun 30, 2017 at 8:42PM

Wonderful! Great food, great service, and beautiful ambiance at Romeo & Julie's!

Anonymous Feb 11, 2017 at 6:56AM

Great food and amazing desserts..love the portobello mushroom pizza and canoli.

Anonymous Jan 18, 2017 at 7:22PM

Had ravioli, cheese pizza and white pizza here. The white pizza was disappointing. Food otherwise was great.

Anonymous Oct 29, 2016 at 8:27AM

ALWAYS loved it and the great service until last visit. I called in for a pizza and was told 35 min which means they are crazy busy. I came to pick up order 37 minutes later and was greeted right away at counter, cashed out and told "the pizza is in the oven right now so it shouldn't be much longer". NO problem I don't mind. Meanwhile, take out people come in, get their food and leave. Servers say nothing to me or even engage in eye contact THIS goes on until the ONE hour point in which I grab a busy waitress who had nothing to do with my order and explain it had been one hour and I had been told a while ago that the pizza was in the oven. She very politely said she would check which I appreciated greatly as she had nothing to do with order. About five minutes later she brings me my pizza and says, "sorry for the wait" then asks if I was cashed out already. I confirmed I was "a while ago" and left. BIG mistake! Got home to discover they had placed FOUR THICK COMPLETELY RAW SLICES OF EGGPLANT ON MY PIZZA AFTER WAITING OVER AN HOUR. Here is the thing, I would have been fine if someone had said my order mistakenly didn't get in. I would have been fine with someone saying, "We are out of cooked eggplant do you mind waiting longer or can we get you something else?" BUT no, I didn't even have anyone follow up or address the situation until I involved the server that was not involved in the order. I have given this site (Tonawanda) regular business for years. Loved the food and the service. Now I can HONESTLY say I will never go back-(most definitely) not because of a wait, or human error, but because they showed a lack of character and appretiation for loyalty. Placing slabs of raw eggplant on top of my pizza was deliberate. All I would say to Romeo and Juliets now is they mistook friendliness for foolishness and as a result lost a loyal customer. I won't be back nor will I continue to recommend them and suggest them among the many communities I am involved with. CHARACTER is everything in my book.

Anonymous Oct 22, 2016 at 7:40AM

Fast & friendly local chain. Delicious food, good house Chianti.