7-Eleven

Anonymous Oct 26, 2017 at 5:07PM

Clerk was rude to me. More interested in talking with her friends than helping me

Anonymous Oct 6, 2017 at 8:24AM

This 7/11 is often busy but fast and efficient. Gas pumps here as well as an ATM, and typical convenient store food. I would recommend downloading the 7/11 app to anyone for rewards and offers.

Anonymous Sep 9, 2017 at 12:36PM

Restroom always closed off probably because of the handful of bums that are allowed to hang out there avoid if you can help it.

Anonymous Aug 7, 2017 at 10:29AM

This 7/11 is often busy but fast and efficient. However the employees are instructed not to let you usr the bathroom unless you are pregnant. Ha! Gas pumps here as well as an ATM though and typical convenient store food. I would recommend downloading the 7/11 app to anyone for rewards and offers.

Anonymous Aug 22, 2016 at 8:33AM

Horrible customer service. Staff is not helpful at all.

Anonymous Jul 5, 2016 at 4:03PM

Very bad Custmer service I asked for the bathroom and he said it close and he was laughing with his coworkers really bad place I do not recommend it to any body

Anonymous May 27, 2016 at 11:33PM

Naked drink tasted bad and the manager wouldn't let me trade it for a new one. Naked drinks are not cheap, so I will not be returning to this one ever.

Anonymous Aug 13, 2013 at 4:16AM

To the Google User who screamed "avoid this store"....you probably got Laura in trouble for that transaction. Roseann was right. If there is a special going on with any item in a convenient store, there is what you call PLU #'s (which is a 3 digit code for that special) that you have to put in the register in order for it to ring up the right price for the special. Since the items are already on sale you are not allowed to ring up a coupon on top of that. If you have a coupon, then the items have to be rung up full price and is only allowed 1 coupon per item (not transaction). The coupons have to be scanned right after the item they are for is rung up. You can use more than 1 coupon per transaction, but they are to be separated as individually and full price. I'm sure Laura had some explaining to do to management, and if she didn't get fired for it then chances are she got wrote up. On the other hand, Roseann's behavior (from what it sounds like) was down right uncalled for. I could almost guarantee you that she had a few disgruntled customers come in before you who gave her hell (probably over the same thing). In a cashiers defense....I know what it's like to be behind that register. It's not easy!

There is another thing that customers have to realize. Cashiers are not usually allowed to do refunds or voids because it raises concern for theft. It's a long drawn out process from what management/corporate have to do in order to clear either of those to make sure the employee isn't stealing from the store. WE, cashiers, can get fired for refunds and voids. Voids are usually only allowed with gas transactions purchased with debit/credit cards if the customer "changes their mind". It is very irritating and stressful for the cashier when they end up at the end of the shift with a stack of "no-no's", because they could lose their job for mistakes customers make. One last thing....if there is a rude customer who comes in and verbally abuses the employees, employees have the right to "refuse sale". Not saying that's what you did, but is what happens a lot of times. Just to clear this up, you will not see a bunch of signs of what's allowed and what's not allowed hanging around a store. If it does not promote sales, then you're not going to see much of anything else. Pretty much the only thing you will see is the legal age of purchasing tobacco and alcoholic beverages which are usually around the cash register and alcohol areas. If you have a problem with anything else, then I would recommend calling their hotline number and making a complaint. It is not up to the cashiers, assistant managers, or management to put any other signs up. It is a corporate decision that gets passed down to management. Corporate is the only one who has control over it.

As an Assistant Manager - I hope this helps other customers in their decision making next time they enter a convenient store, and help them better understand the environment of the workplace.

Patricia King
Assistant Manager

Miles U. Oct 29, 2023 at 10:00PM

The ambiance at 7-Eleven is enchanting. The dim lighting and vintage décor create a cozy escape. The cappuccino was the perfect pick-me-up, and I'll be back for more.

Daniel G. Jan 16, 2021 at 10:00PM

I had mixed feelings about 7-Eleven. While the coffee at 1705 S Lakeshore Blvd, Austin, TX 78741, USA was decent, it didn't quite live up to the hype I'd heard. The service was efficient but lacked the warmth and friendliness I typically appreciate in a coffee shop. Perhaps I'll give it another shot someday.