Einstein Bros. Bagels

Anonymous Jun 1, 2018 at 1:50AM

Click here for fresh-baked bagels!

Anonymous Oct 18, 2023 at 7:09PM

This is my spot! Great food, coffee, and customer service�

Anonymous Oct 18, 2023 at 7:09PM

The Bagels are freshly baked and you can guarantee every dollar spent is worth it! Good Customer Service... It's going to become my daily morning routine to eat their before a day of work... ����

Anonymous Oct 18, 2023 at 7:09PM

Staff is amazing and fast! Ms Kat is the greatest in the morning...always makes you feel special and the food is always amazing when I go! ❤

Anonymous Oct 18, 2023 at 7:09PM

Really friendly employees. It was really dead/slow and my nova lox bagel took a little longer than I expected, but when it came out I was impressed and it was delicious. I really enjoyed my meal. I even ordered an additional spinach bagel, which was delicious as well.

Anonymous Oct 18, 2023 at 7:09PM

Oh my gosh!!!! This place is amazing!!! Great service and so good! My mom and i are not from here and we were headed back home which is 5 hours away. We couldn’t understand the girl over the drive through intercom, but turns out they were closed and They took our order 20 minutes after closing! Which a smile on their faces! AND gave us bagels to take back!

Anonymous Oct 18, 2023 at 7:09PM

Love the place. Staff was nice and very quick for a Thursday morning. Can't wait to do back.

Anonymous Oct 18, 2023 at 7:09PM

Great bagels and coffee! !! Wonderful staff!!!Makes my day start with a smile!!!

Anonymous Oct 18, 2023 at 7:09PM

The drive thru customer service I received was very good... I was indecisive about what I wanted and the young lady was so polite; and didn't rush me; and didn't have an attitude when I finally decided and pulled up to the window, which was refreshing... especially since I don't frequent Einstein Bros. often, so, there were a lot of choices for me to decide on... I did however, decide to get the Garden Egg White w/ham on a Sundried Tomato bagel with Arugula, it was the DA BOMB!!! I can't even eat the entire sandwich... Only 390 calories!!! YUM-O!!!

Anonymous Oct 18, 2023 at 7:09PM

Food was as good as always but took awhile to be acknowledged to place an order. They looked at us like we weren't even there. But bagels were on point.

Anonymous Oct 18, 2023 at 7:09PM

15 minutes for 2 Begels. And our order was incorrect. 6 people working and only 1 person working the line for the drive thru and walk in business. That person also left her prep station to deliver bagels to waiting customers inside the store. No urgency.

Anonymous Oct 18, 2023 at 7:09PM

This place is horrible!! Not only did they absolutely ruin my order. They didn’t provide a receipt. When I called and asked to speak to a manager, the lady hung up on me. I called back numerous amount of times. They would either not answer or just pick up and hang up. I usually don’t write reviews, but this place needs one. They not only lack customer service, they lack common sense ! DO NOT GO HERE! Unless you like to give your money away for free. (FYI. I called over 15 times within an hour...no answer or just pick up and hang up)

Anonymous Oct 18, 2023 at 7:09PM

This place is a disaster. Waited in line inside for 20 minutes. No sweet tea on the self-serve bar had to get it from the drive-through people. They charged a $1.36 for a refill. I asked for the manager she would not talk to me. I paid the bill and left. The manager should be fired.

Anonymous Oct 18, 2023 at 7:09PM

This place is a disaster. I just waited in the drive-through line for 30 minutes and that is not an exaggeration. If you choose to go inside, you will note that the staff makes the drive-through line a priority. They are routinely sold out of half of their products, you can never count on being able to order what you want. The staff is lackadaisical and inept, nine times out of ten your order will be wrong. I have emailed the company before to complain about this particular store on Howell Mill and in response I was sent a coupon for a free bagel. It is crystal clear that the company does not care about its staff, its image, its product, customer service, or its clientele. I would like nothing more than to see this place replaced with a viable breakfast business.

Anonymous Oct 18, 2023 at 7:09PM

Terrible terrible service. I waited in drive thru line for 20 minutes before deciding to pull into a parking space and go inside. Was not greeted, no one came to the counter or talked a single word to me for about 10 minutes as I stood awkwardly at the counter with a bottle of water.



The lady who was bossing people around looked at me a couple times and then turned around and walked away as she fooled around with her arm brace ignoring me.



I stood for another 2-3 minutes before finally asking someone if they're open or not. I got a snotty ass remark and an eye roll and finally the "manager" came over to take my order.



Waited for my order for about 15 minutes before I realized she had thrown it on top of the counter (without calling my name) on top of someone else's newspaper. By the time I got it, It was already cold and someone else had touched it. No thank you.



So all in all, I pulled off the highway for a quick bite to eat and was treated with a 45 minute encounter of horrible hospitality and bad food. Thanks a lot Einstein Bros

Anonymous Oct 18, 2023 at 7:09PM

Terrible service at this location. Catering order was not ready at designated time. Had to wait 45 minutes.

Anonymous Oct 18, 2023 at 7:09PM

I opened my fruit side to see literally 5 pieces of fruit...last time I order a meal.

Anonymous Oct 18, 2023 at 7:09PM

Been waiting 30 minutes for a bagel.... And no selection of bagels available

Anonymous Oct 18, 2023 at 7:09PM

Absolutely the worst customer service. Never going back. And don’t order catering from them. It won’t be right or on time. AWFUL.