Dunkin' Donuts

Anonymous Oct 16, 2017 at 8:41PM

I go to this dunkin donuts every morning because its closest to my house. But it really just sucks. They are slow at the drive thru, its a rare occasion that they actually get my order right. I went 745 this morning. No seaseme seed or poppy seed bagels. No pumpkin donuts. Didnt put cheese on my bacon egg and cheese. To top it off the coffee was so burnt it tasted so bad I had to throw it out. Get your act together!

Anonymous Sep 20, 2017 at 7:45PM

ALWAYS has a long line during the day. Went to get something at 10:30 at night, the drive-thru gave its usual greeting, but after five minutes, I went to the front door, which was locked. If you close at 10, you need to change your hours on the Internet!!

Anonymous Sep 3, 2017 at 9:33PM

They take forever when you are the only car in the drive thru. Always burn croissant and then give it anyways, bagels always barely even warm let alone toasted

Anonymous Aug 8, 2017 at 4:33AM

I have visited this place a couple times and has been ok until today. The guy that took my order at the drive thru rushed me the whole time and he was rude. They seemed to be rushing for no reason and messed everything up. There wasn't even a line behind me and he made me go in front to wait for the rest of my order. First time they brought it out he was missing stuff and got the wrong food. I went inside and they said sorry and gave me another bag, I should have checked it, as we were pulling out my daughter told me it was wrong again. I parked and walked up the the drive through window and told them it was wrong again. The girl, this time, was rude and told me she gave me what I ordered. I will not be returning to this dunkin. It was the worst experience.

Anonymous Jul 16, 2017 at 11:11AM

My latest purchase was on last week Friday. I've been meaning to post this but time got ahead of me. Usually, the customer service is fairly decent (base upon my two visits). Not the best that it can be, not lively, not welcoming but fairly decent. It can be improved! (They get the job done as far as asking what you want, but not with enthusiasm at all. More like tired, hot annoyed and just want to be finished with the day) I stopped by in the morning before an event and the manager (forgot his name by now, but he was I believe of Indian decent) took my dads order. After taking my dads order, my dad tells him that he would like his tea made without much sweetener. Also for one of the meals my dad placed he wanted a grilled cheese instead of the sandwich they were getting ready to make. My dad told him that he would like to switch his order (paying whatever difference there was. Basically trying to apologize and fix the inconvenience on their behalf and defuse any possible situation(s)) Quickly after that the manager tells him that there is nothing he can do, the orders are already processed, made and cannot be fixed. At that point I was a little confused because there's was nobody in the store, it was in the morning, before preparing to go to a funeral and the manager was terriably nasty. I am not sure if the start to his morning went well or if he was having an off day but there is absolutely no tolerance or no accepting rudeness when someone (a customer) comes into a place to purchase something from your store. The other two employees that were present at that moment barely spoke English and it was clear they were upset because they didn't want to remake the sandwhich or beverage. Also speaking Spanish (talking people didn't understand them) The entire team needs a meeting to quickly restructure the way in which they operate. They need to set up a plan that will help them maneuver through situations that get difficult to them and stop taking their job so serious. Because at the end of the day it is Dunkin Donuts, it is not corporate but is an independent store they are working at which ALL they have to do and is purposed for is to supply sandwhiches, beverages and most importantly donuts. Let's work on it! Work on creating a more inviting environment. Which also provides a supportive, encouraging and respectful atmosphere in which ALL customers would enjoy. Therefore there aren't many compliments or reviews that hinder there growth and rate of customers. Good day to all.

Please excuse my lengthy review, I just feel as though I would want people to get a glimpse of what there up against because in people's reviews reveals the truth.

Anonymous Jul 16, 2017 at 8:14AM

For a Dunkin Doughnuts this place is pretty cool. Got a nice seated area, wide screen TV, couch if you like, and good rest rooms.

Anonymous Dec 10, 2016 at 5:42AM

Coffee is so so. Sometimes too bitter. Drive-thru can take a while.

Anonymous Oct 24, 2016 at 7:33AM

Nothing but a bunch of morons here. Every time I come they mess up my order. The coffee is never freash and the customer service is trash. I hate this place. This store absolutely sucks

Anonymous Sep 18, 2016 at 6:18PM

If it opens at 5:00 AM, why can't I get in at 7:15? Why am I told to go to the drive up window? I want to see the donuts to pick them!!

Anonymous Sep 7, 2016 at 9:08PM

One of the better Dunkin Donuts. Plenty of seating inside with a couch and TV. Also has a drive-through. This place can get busy at peak times.