Peet'S Coffee & Tea

Anonymous Aug 7, 2017 at 9:42PM

Awful wait time . I was there this morning 8/7/17 . The woman ( dark skinned and heavy set) behind the pick up window was inattentive, disengaged, and very rude. She did not know that my ticket was there waiting for her to make my large mocha. She asked me: " are you being helped"? Umm it's a pickup window, why else why would I be standing there? She sauntered around fixing her counter until I got her attention. I told her I am waiting and she got upset telling me she is the only one back here working and that I am being rude. This deplorable quality of service is unacceptable especially when you are waiting to catch a flight. Timing is everything. Timing is money. If you don't like your job don't show up to work!!!!

Anonymous Jun 17, 2017 at 7:04PM

Friendly service but always a long wait, they need more staffing

Anonymous May 12, 2017 at 4:21PM

Loved the nice lady serving me. Even though she starts at 3am. She still in a great mood to give customer service. Made my day!

Anonymous May 11, 2017 at 2:01AM

I ordered a drink, which apparently no one knew how to make at this location (staff perhaps needs more training). They over charged me, then when I opted for a cheaper alternative drink, did not offer to refund the difference in price. I did not say anything at first thinking they would eventually get to it, but I just got a blank stare from the cashier seeing if I would ask for it. When the drink finally arrived, it was also poorly made.

Terminal 4 has another Peet's. I would go there instead of this location. I did go there later on, with a vastly improved experience.

Anonymous Apr 17, 2017 at 2:16PM

It was my very first time to have a coffee here. Coffee seems good, I enjoyed it. My only concern is the service. More improvements on entertaining customers.

Anonymous Apr 12, 2017 at 7:19AM

Michael made a great caramel frappe for me! Exactly what I wanted

Anonymous Apr 9, 2017 at 7:24PM

They offered no soy, almond, or non dairy milk although it's on their menu and their baristas at 2 different Peet's in terminal 4 were terribly rude about it.

Anonymous Nov 30, 2016 at 8:15PM

Don't expect a good cappuccino here. Served so hot you can't drink it for ten minutes. Wait till you get back to Australia.

Victoria X. Jun 20, 2023 at 9:00PM

Peet'S Coffee & Tea is a real coffee lover's paradise. The pour-over coffee I had was exquisite, highlighting the unique flavors of the beans. The barista's attention to detail in the brewing process was evident, and it made for an exceptional cup of coffee. I can't wait to explore more of their offerings.

Penelope S. Feb 8, 2022 at 10:00PM

Unfortunately, my recent visit to Peet'S Coffee & Tea left me disappointed. The coffee was served cold, and the staff at the 1 J F K Airport, Jamaica, NY 11430, USA location seemed indifferent. I won't be giving it another chance.